Hotel Front Desk Manager, Big Meadows Lodge

Delaware North View Company Profile

The Opportunityxc2xa0Delaware North Parks and Resorts is hiring a Seasonal Front Office Manager to join our team at Big Meadows Lodge in Shenandoah National Park, Virginia. Working in an exciting, fast paced environment, you will never have a dull day at work; as a Front Office Manager you will work closely with the General Manager to ensure effective overall operations and manage all aspects of night auditor and front desk duties. Apply to join our collaborative team today.xc2xa0This position includes free room and board for the season.xc2xa0The season for this property goes through 11/3/2024.PayMinimum xe2x80x93 Anticipated Maximum Base Salary: $46100 – $62200 / yearIn addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:xc2xa0Medical, dental, and vision insuranceRoom and boardGenerous friends-and-family discounts at many of our hotels and resortsResponsibilitiesxc2xa0Coordinates and manage front desk duties, supervising team members on scheduling, training, assigning and directing work, and overall performance, and organizes operations and procedures, ensures operations are in compliance with company policies and programsResponsible for all front desk guest relations, including addressing and resolving guest and team member complaints, and responding to guest inquiriesResponsible for managing all front office software and hardware systems and become an expert on the property management systemReconcile all monthly OTA and direct bill accounts, review operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial successCoordinate with support managers for compliance of policies, merchandise mix and inventoryOversee and supervise a team of up to 10, including scheduling, training, and coachingQualificationsxc2xa0Three (3) to five (5) years’ hotel Front Office experience requiredOne (1) to two (2) years’ hotel supervisory experience requiredWritten and verbal communication skillsDemonstrate initiative, leadership and team building skillsExperience with Opera Cloud is preferredAbility to manage frequent change, good time management and the time of team membersAbility to work varied shifts between 7am – 11pm, including weekends and holidays requiredMust be 21 years of ageWho We Arexc2xa0Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. Itxe2x80x99s a great place to hike, camp, bike, fish, take photographs or go canoeing.xc2xa0xc2xa0At Delaware North, youxe2x80x99ll love where you work, who you work with, and how your day unfolds. Whether itxe2x80x99s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, therexe2x80x99s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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