Front Desk Reception

Comfort inn and Suites Arlington Heights View Company Profile

**Job Title:** Front Desk Agent**Location:** Comfort inn and Suites Arlington Heights**Department:** Front Office**Reports To:** Front Office Manager**Position Summary:**The Front Desk Agent is the first point of contact for guests and ensures they have a positive experience from check-in to check-out. This role requires a friendly, professional demeanor, strong communication skills, and the ability to handle a variety of tasks efficiently.**Key Responsibilities:**- **Guest Services:**xc2xa0 – Greet guests upon arrival with a warm and friendly demeanor.xc2xa0 – Check guests in and out, ensuring all information is accurate and up to date.xc2xa0 – Handle guest inquiries, reservations, and complaints promptly and professionally.xc2xa0 – Provide information about the hotel, available rooms, rates, and amenities.xc2xa0 – Assist guests with transportation arrangements, restaurant reservations, and local attractions.- **Administrative Duties:**xc2xa0 – Maintain accurate records of guest accounts and transactions.xc2xa0 – Process payments and ensure proper billing procedures.xc2xa0 – Answer and direct phone calls, taking messages when necessary.xc2xa0 – Coordinate with housekeeping and maintenance staff to address guest requests and issues.- **Operational Support:**xc2xa0 – Monitor and respond to guest reviews and feedback.xc2xa0 – Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.xc2xa0 – Assist in training new front desk staff as needed.xc2xa0 – Follow hotel policies and procedures, including safety and security protocols.**Qualifications:**- High school diploma or equivalent; college degree in hospitality or related field preferred.- Previous experience in customer service or hospitality is a plus.- Proficient in computer systems and hotel management software (e.g., OPERA, PMS).- Excellent communication and interpersonal skills.- Strong organizational and multitasking abilities.- Ability to remain calm and professional in high-stress situations.- Flexibility to work various shifts, including evenings, weekends, and holidays.**Physical Requirements:**- Ability to stand for long periods.- Ability to lift up to 25 pounds occasionally.**Benefits:**- Competitive salary- Health, dental, and vision insurance- Paid time off- Employee discounts- Career development opportunities**Application Process:**Interested candidates are invited to submit a resume and cover letter to or apply in person at Comfort inn and Suites Arlington Heights, IL 60004.If you have any questions please call the hotel at 847-394-9999 and ask for the Manager Jay. If he’s not available please leave a message stating you are looking for a front desk job.

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