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REQUIRED QUALIFICATIONS (Please document all required qualification on application materials): Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years. Must be able to communicate verbally and in writing; in clear, understandable English. Must have successful experience as a receptionist or in a customer service position with both over the phone and in person communication with a diverse patient or customer base. Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions Must be a team player, collaborative and enjoy working closely with a small team on an almost constant basis Must have a positive and outgoing personality and ability to assist patients in a friendly and positive manner at all times. Demonstrated ability to function with multiple priorities and interruptions Demonstrated regular and reliable attendance PREFERRED QUALIFICATIONS: One (1) year of medical / dental clerical experience to include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.) Experience as a Dental/medical receptionist and scheduling patients electronically in a medical or dental office/clinic/hospital Extensive experience working with a diverse population and working with interpreters Experience using data look-up and data entry functions in an electronic health record Demonstrated ability to organize work under pressure Demonstrated advanced oral and written communication skills Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus Duties/Responsibilities Customer Service: Care for each Patient, Student, Faculty, and Staff, as they would like to be cared for by: Putting the patient first at every opportunity Listening to understand each patient Showing concern for each patient Acting individually and with others to meet each patient’s needs Handling stressful situations with respect, concern, and in the appropriate manner to resolve the situation Greeting patients, students, staff, faculty and the general public in a pleasant manner Determining the nature and purpose of the visit and directing them to the specific destinations Check-in Check in patients in an accurate and professional manner Identify and accurately collect co-pays or appropriate fees Familiarize with insurance claims Use computer-based systems to verify patient information Understand and communicate benefit changes to members, or refer to appropriate resource Communicate wait times in a diplomatic manner Direct patients to the appropriate care area Provide patients with appropriate forms, questionnaires, etc. Follows proper cash handling policies and procedures outlined by U of M. Collect fees from patients; calculate and give correct change, process payments received Review demographic and insurance information, HIPAA compliance, etc. Appointment Scheduling Communicate provider and clinic availability in a professional manner Schedule appointments in an accurate and timely fashion using computer system Maintain knowledge of appointment scheduling practices, policies and procedures Registration and Verification Complete the registration process including review of the registration information for completeness and accuracy. Obtain further information, if necessary Verify insurance eligibility, if necessary Enter patient data in an accurate, efficient, and timely manner Communication/Administration Facilitate timely and accurate flow of communication between the clinic and scheduling coordinators Answer telephone and respond appropriately to the caller depending on the callerxe2x80x99s needs Take and relay messages requiring follow-up to appropriate individuals Prepare records and materials for new patient appointments Assist with the clerical duties of the clinic, e.g., scanning, making copies, etc. Schedule new patients and order interpreters when needed Coordinate emergency schedule changes Student/Patient Coordination Provide scheduling and administrative support to students and residents of the dental school Process appointment requests and patient/student transfers in a timely manner. Communicate clinic and scheduling policies in a diplomatic manner Note: This position is part-time, 15-20 hours per week, and is 100% on-site. Days of work are Monday-Friday, 3-4 hours per day. Final schedule to be discussed with Supervisor upon hire. This job is located on the University of Minnesota East Bank Campus and requires regular and reliable attendance. Salary Range: $20.80-27.03/hour The University of Minnesota School of Dentistry is the state’s only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. We are a regional resource to five states for dental education, consulting services, patient treatment, and ongoing continuing dental education. We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators and research-scientists. We offer advanced degree programs in seven ADA-recognized specialties: endodontics, oral and maxillofacial surgery, orthodontics, pediatric dentistry, periodontics, prosthodontics and TMD and orofacial pain. We educate scholars in oral biology, dental hygiene and oral health for older adults. Dentists from other countries who wish to practice in the United States matriculate through our Program for Advanced Standing Students. Learners have the option to pursue a Masters in Public Health or a PhD alongside their DDS degree. We are the only dental hygiene program in the state associated with a dental school. Offering programs at the baccalaureate and master of science level, our integrated program prepares oral health professionals to collaborate from their first day in the profession. We became the first dental school in the nation to educate dental therapists in 2009. Dental therapists perform basic preventative services, drill and restore teeth for children and adults and remove primary teeth under the supervision of a licensed dentist. As of 2023, we have graduated 91 dental therapists from the program. Our work affects virtually every person in Minnesota. We educate approximately 73% of the statexe2x80x99s practicing dentists, 68% of licensed dental therapists, and 49% of dental hygiene educators. Our researchers develop and test restorative materials used by dentists around the world. We provide critical oral health care with more than 100,000 patient visits in our campus clinics and more than 16,000 patient visits at outreach sites in underserved communities throughout the state. We provide continuing dental education for 7,1000 practicing dental professionals each year. The School of Dentistry is dedicated to creating a diverse, equitable, and inclusive workplace. Diverse teams, perspectives, and backgrounds create a strong and creative team that best serves the Universityxe2x80x99s many communities, on campus and beyond. The University is an Equal Opportunity Employer. Black, Indigenous, people of color, LGBTQIA+, women, veterans, and members of historically underrepresented communities are highly encouraged to apply. For more information, please visit our website, dentistry.umn.edu. Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume. Additional documents may be attached after application by accessing your “My Job Applications” page and uploading documents in the “My Cover Letters and Attachments” section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of Americaxe2x80x99s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).