Patient Services Representative (Front Desk)

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.xc2xa0 At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work.xc2xa0 We draw on the differences in who we are, what wexe2x80x99ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.xc2xa0We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at www.proliancesurgeons.com/careersBe Part of Who We Are!Key Duties and Responsibilities:The PSR is expected to perform position-related duties that include, but are not limited to:Provide exemplary customer serviceGreet and direct patients, sales personnel and visitors.xc2xa0Check in/verify information for established and new patients, confirm insurance/referral, consent forms and all patient information are up to date in practice management software and electronic medical record systemsIdentify payor source, verify insurance eligibility and financial statusEnter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacyAssist patients with completion of paperwork when necessaryInform patients of delay or wait time for appointmentsReview records for completeness, print necessary updates and put records in orderReview physician clinic schedule for accuracyCollect and post co-paysFacilitate flow of patients by coordinating with medical assistantsSchedule appointments, both over the phone and in personSchedule interpreters for patient appointments as neededProcess outgoing referrals as neededComplete duties and assist others as directedMust follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate HandbookEducation, Experience, Knowledge, Skills and AbilitiesHigh School Diploma or the Equivalent1-2 years relevant experience in public contact, preferably in medical office environmentMinimum 1-year front office or reception experience, medical preferredNextGen and/or EMR experience (desired)Knowledge of practice management software and patient portal software is a plusWork Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.xc2xa0 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may be performed in an office and clinical environment.xc2xa0 Requires corrected vision and hearing to normal range.xc2xa0 While performing the duties of this job, the associate is regularly required to talk or hear.xc2xa0 The associate is required to sit for long periods of time, stand and walk, bend and stretch.xc2xa0 Use of telephone and computer is required.xc2xa0 Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job.xc2xa0 It is not an exhaustive list of all duties, responsibilities and requirements of a person.xc2xa0 Other functions may be assigned and leadership retains the right to add or change the duties at any time.