Patient Relations Front Desk Full Time

Florida Dermatology Specialists View Company Profile

About Florida Dermatology Specialists:xc2xa0Our vision is to create meaningful and lasting relationships with our patients. From our initial encounter with our patients, we strive to provide them with excellent, respectful, and compassionate care. We aim for our patients to feel confident, informed, and comfortable about their skin health.xc2xa0Our team of experts delivers preeminent healthcare through advanced skin cancer treatments, early skin cancer detection, and preventative treatments. At Florida Dermatology Specialists, our mission is to save lives. xc2xa0Our culture at Florida Dermatology Specialist is the heart of who we are and what guides every decision that we make. Itxe2x80x99s the guidepost that all of us in every position use to make decisions, do our work, be able to say xe2x80x98yesxe2x80x99 and xe2x80x98noxe2x80x99 to things, and ultimately care for our patients, company, and team.xc2xa0Job Description:xc2xa0Patient Care Representatives are responsible for maintaining a friendly, warm, and inviting environment at the Front Desk/Patient Check-In area and/or the Patient Check-Out area. It is important that Patient Care Representatives are polite, attentive, and organized. Additionally, they should be able to effectively communicate with patients and assist them in any way possible.xc2xa0Job Responsibilities:xc2xa0Answer multi line phone and either direct the caller to the appropriate party or handle the callerxe2x80x99s needs.xc2xa0Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.xc2xa0Provide patients with new patient forms as well as copies of our office policies and legally required documents.xc2xa0Scan paperwork into patients file.xc2xa0Schedule appointments for new and recurring patients.xc2xa0Call and remind patients of upcoming appointments.xc2xa0Provide patients with support and guidance as needed.xc2xa0Collect monies, process end of day reports.xc2xa0Ability to handle a fast-paced environment and prioritize tasks based on importance.xc2xa0Excellent communication and problem-solving skills.xc2xa0Order office supplies.xc2xa0Qualifications:xc2xa0Minimum experience of 1+ year working in an outpatient clinic settingxc2xa0Dermatology office experience a plusxc2xa0Minimum of 2+ years in customer servicexc2xa0Schedule:xc2xa0Monday through Fridayxc2xa0Full-Timexc2xa0Physical and Mental Demands: xc2xa0The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.xc2xa0 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. xc2xa0While performing the duties of this job, the employee will have prolonged sitting, repetitive head, neck, hands wrists and arm motion/rotation, extensive reading, writing, typing required, lifting up to 25lbs. Frequent use of office administrative and computer equipment. xc2xa0Work Environment and Travel Requirements: xc2xa0Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

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