Office Coordinator (Front Desk), Full-time – East Greenwich, RI

Office Coordinator (Front Desk), Full-time – East Greenwich, RI – (3284534) Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individualxe2x80x99s insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed. Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities. Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards. Scheduling status is maintained daily and potential problems are addressed with corrective actions. Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards. Patients are greeted, assisted and appropriate staff notified of patient arrival. Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines. Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner. Monthly patient satisfaction questionnaires are processed for current patients according to center standards. Customer service delivery is carried out to achieve stated goals. Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards. Therapy charges are entered and reconciled as assigned. Additional department, organization, or network activities are completed per established objectives. SRN Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld. Education/Degree High school graduate required. Associatexe2x80x99s degree preferred. Experience Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred. Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.) Required Computer proficiency required. Microsoft office applications preferred with ability to learn new software. Preferred Highly developed communications and interpersonal skills, working with diverse population. Work independently, be self-directed and contribute as a member of a team. Anticipates challenges and develops and implements strategies for addressing them. High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations. Attention to detail. EEO Statement Spaulding Rehabilitation Network (SRN) is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know. Primary Location RI-East Greenwich-RCI SCC East Greenwich Work Locations RCI SCC East Greenwich 1351South County Trail Building 2 Suite 200A East Greenwich 02818 Job Administrative Support Organization Spaulding Hospital Cape Cod(SRN and SCC) Schedule Full-time Standard Hours 40 Shift Day Job Employee Status Regular Recruiting Department SCC RI Outpatient Therapy Job Posting Apr 8, 2024