NORTH DEKALB FRONT DESK – OFFICE MANAGER

NORTH DEKALB FRONT DESK – OFFICE MANAGER 3807 Clairmont Rd, Chamblee, GA 30341, USA Req #798 Tuesday, December 5, 2023 DeKalb Community Service Board (CSB) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured. xc2xa0As a public, not-for-profit organization, the DeKalb CSB operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff. Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. DeKalb CSB is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Read more on our recent CARF accreditation here.xc2xa0 The DeKalb Community Service Board has an exciting opportunity for an Office Manager for our Kirkwood and North DeKalb locations. This position will support both locations. HOURS: Mon- Fri 8:00am- 5:00pm Performs job responsibilities with minimal supervision. Coordinates all activities of front desk in order to achieve quality customer service, data collection, and financial objectives. Supports program operations, policies, procedures, and objectives. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing all front office duties 2. Utilizes all statistical, financial, Avatar reports as a tool to analyze and direct departmental operations. 3. Maintain quality control programs including reducing billing errors, and or denial. 4. Orientate, provide in service, training continuing education, and development of staff. 5. Allocate staff to quick response to the client volumes, fill openings in staff schedule, assure FR desk has coverage 24/7. 6. Adhere to and promote the established values of the organization, customer service, safety, compliance standards, in all support areas. 7. Support the mission, vision, values of DCSB and the department. 8. Be a central part in hiring, training, and discipline of front desk staff. 9. FTE usage, adjust staffing levels accordingly to help meet departmental budget. 10. Demonstrate working knowledge of HIPAA regulations. 11. Secure insurance verification, financial, other client demographic to assist in the processing authorization, and billing. 12. Assure accuracy of the client flow through computer system to minimize back-office correction. 13. Counsel with clients and/or responsible parties to obtain financial, insurance, and or collection parties’ liability. 14. Appropriately evaluates information for completeness and accuracy. SKILL, COMPETENCY AND EDUCATION AND/OR LICENSURE REQUIREMENTS: Requires completion of a Bachelor’s degree from an accredited college or university in a related field and two years of experience managing staff in a healthcare setting OR six years related professional experience, two years of which was managing staff, OR A combination of education and experience. Must be able to supervise, coordinate the client registration and financial services, knowledge of accounts receivable functions preferred, must have excellent oral and written ability, must be able to train, supervise personnel and work well with other managerial staff, must have strong organizational and analytical skills, working knowledge of federal and state Medicaid/Medicare laws and regulation, interpersonal skills required, general computer and data entry skills, excellence customer service skills, ability to problem solve. INTER-RELATIONSHIPS: Works and communicates with the general public, internal customers, and/or external customers to provide information and quality services to meet customer expectations. WORKING CONDITIONS: No unusual working conditions…Normal NEEDED ATTRIBUTES: Possesses advanced skill levels. Must be able to display a high level of effort and commitment to performing work; operate effectively within the organizational structure. Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. This employer participates in E-Verify. For more information visit Claratelxc2xa0 Claratel CSB is an equal opportunity employer regarding disability under VEVRRA and ADA As a part of the pre-employment process, the selected applicant will undergo an FBI Criminal History Records check, Motor Vehicle Report (MVR) check and drug screening. Direct Care positions may require Tuberculosis (TB) testing. DeKalb Community Service Board participates in E-Verify (Company ID: 226305). xc2xa0Our Mission: DeKalb Community Service Board strives to provide the right service, for the right person, at the right time. Our Vision: The DeKalb Community Service Board envisions a community in which disabilities no longer limit potential. Our Values: Providing inspirational leadership in marshaling resources to achieve our vision Being an industry leader in public sector service delivery Having talented and well trained staff that is client and mission focused Offering a full service continuum with a collaborative spirit Being the provider of choice, the employer of choice and the board of choice Other details Job Family Manager Pay Type Hourly Apply Now