Medical Receptionist

Job Type Full-timeDescriptionAre you excited about a new opportunity? Do you have a passion for providing high quality medical assistance and patient support? Are you mission-driven to help improve health and eliminate inequities in health outcomes in under-resourced communities in DC? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!At COH, we strive for: Caring for Families. Improving Lives. Leading ChangeOur Approach and Values:We care for families by providing direct services with a focus on prevention, healing, and wellness.We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.Position Summary: The Medical Receptionist ensures smooth patient flow at the front desk by checking patients in, ensuring all forms are completed, collecting payment, completing charts in a timely manner, and ensuring patients have a positive check-in and check-out experience when visiting or calling COH. This is a full-time position at our Conway Health & Resource Center in SW, DC.Salary- This position starts at $45k and up based on experience. Indeed provides their own estimated salary calculator and is not affiliated with COH’s range. Highlighted Duties and Responsibilities:Greets patients in a polite and professional manner on the telephone and in person.Answers and screens all telephone calls daily while scheduling appointments, creating telephone encounters and forwarding them to the appropriate personnel within 1 business day.Registers new patients in eClinicalWorks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account.Verifies patients’ insurances and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of visit. Documents findings in Billing Notes and Claim Data.Refers patients to Enrollment Assister for insurance or sliding fee scale enrollment.Monitors and responds in a timely manner to telephone encounter queue, actions queue, and patient voicemails daily or as assigned.Updates demographic information at every patient visit.Collects payments for visits, logs payments in eClinicalWorks and issues receipts to the patient.Prints health certificates as appropriate for patient visits.Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available.Calls all patients 1 business day after they no show to an appointment to explain the no show policy and reschedule the patient’s appointment.Attends regular staff meetings.Enforces late policy when patients arrive more than 15 minutes late for an appointment.Cross trains and works at other COH sites for coverage when needed.Calls emergency codes per the protocol when appropriate.Performs other duties as requested by supervisor.*RequirementsMinimum Qualifications:This position is required to work 100% on site. Please note that the remote work agreement is subject to change at any time, and the supervisor may require in person learning for a specific amount of time after hire.High School Diploma/GED required.Experience with Electronic Medical Record. Experience with eClinicalworks preferred.Bilingual in English and Spanish/Amharic strongly preferred.Strong customer service skills required.Strong organizational skills and commitment to working in a professional environment.Minimum of one year experience as a Medical Receptionist preferred.Strong organizational skills and commitment to working in a professional environment.Strong customer service skills.Strong computer skills (MS Word, MS Excel, MS Outlook, Internet) required.Ability to work a flexible schedule, including evenings and weekends required.Ability to travel to work at other sites as needed required.Proof of required vaccinations is required. This includes, but may not be limited to, Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits:Remote work opportunities are available for many of our roles, promoting a culture of work-life balance.8-hour workdays, which include a paid lunch11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basisAnnual performance-based raises, up to 5% of your annual payNational Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participantsTuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staffMany opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each yearOngoing internal leadership training for supervisorsDiversity, equity, and inclusion training and initiatives for all staffOngoing well-being activities, culture compact activities, and trauma-informed care initiativesMedical/Dental/Vision Plans through CareFirst BlueCross Blue ShieldLife insurance, short-term disability, and long-term disability insurance403(b) Retirement PlanFlexible Spending Accounts for medical and dependent care reimbursable expensesAnd much more!About Us:Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families’ and individuals’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.