Medical Office Receptionist

POSITION SUMMARY Responsible for tasks related to checking clients in for appointments or services, checking clients out, and rescheduling appointments following receipt of services; scheduling/rescheduling appointments by phone, accommodating visitors; and answering general informational questions. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: xe2x80xa2 Creating a welcoming environment for consumers, visitors, and staff; providing necessary triage for walk in assessments. xe2x80xa2 Checking consumers in and out for appointments/services and assisting consumer be seen in a timely manner by notifying appropriate staff. xe2x80xa2 Ensuring follow-up appointments are scheduled at appropriate intervals and coordinating with financial department staff to confirm necessary paperwork and payments are received. xe2x80xa2 Scheduling and providing information regarding telehealth appointments, helping consumers using telehealth. xe2x80xa2 Assisting with response to phone calls concerning schedule/reschedule appointments within agency timelines. xe2x80xa2 Completing daily data entry of appointments status. xe2x80xa2 Distributing satisfaction surveys to consumers as directed by the Quality Improvement Director. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) Education: Associates Degree or equivalent work-related experience preferred. Experience Required: 1-3 years of position-related experience preferred. Required Knowledge: Knowledge gained through prior employment of basic front desk/reception operations, preferably in a medical office setting. Skills/Abilities: Excellent customer relationship skills, excellent phone skills, working knowledge of Microsoft Office programs and the ability to use the internet for basic tasks. Ability to utilize Electronic Medical Records. Ability to use basis business equipment. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an xe2x80x9cat willxe2x80x9d relationship.