Front Office Reception

Overview Responsibilities include the provision of exceptional customer service and preparation of documents to ensure patient satisfaction and professionalism and smooth clinic flow. Assist with telephones including scheduling/rescheduling appointments. Posting all monies collected at the Front Desk to patient accounts as well as balancing all monies, credit card transactions and checks at the close of business. Qualifications Excellent patient care and service. Possess the professional and technical skills necessary to successfully interact with patients as well as the administrative staff in addressing all patients needs. Requiring the ability to remain composed under stressful situations. Strong and accurate computer skills. Ability to multi-task.Duties & Responsibilities General Administrative Make certain that charts, where appropriate, are maintained in a standardized order Insure appropriate referrals are obtained. Collect all fees due at time of office visit and post appropriately. Participate in maintaining a neat and orderly atmosphere in the patient reception/waiting Telephone Promptly respond to incoming calls. Address the callers concerns and direct phone calls to staff members as appropriate. Personally handle, or direct to other staff members, all phone calls aimed at the physician that do not require his or her personal attention. Assure that staff members receive detailed, prompt messages when unavailable to the caller. Scheduling Schedule and reschedule patient appointments with the coordination of the physicians schedules, including visiting physicians. Offer patients a choice of appropriate appointments that address their specific needs. Use sound judgment in scheduling patients according to the availability of staff and physicians in order to provide quality care to the patients. Patient Relations Maintain a cordial and professional attitude when greeting or interacting with patients. Confirm name, current address, date of birth, and current insurance(s) for all established patients. Address any and all patient questions/concerns in a sincere, helpful manner. Always advise arriving patients of any delays that might be expected.