Front Desk Supervisor Pasadena Hotel & Pool, 928 E Colorado Blvd, Pasadena, California, United States of America Req #5376 Monday, February 19, 2024 We currently have an exciting opportunity for a Front Desk Supervisor at the Pasadena Hotel & Poolxc2xa0and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company. The successful individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Responsibilities: Assist in interviews, hiring, onboarding, and strong performance of front desk team members In the absence of General Manager and/or Assistant General Manager, act as Manager on Duty Review procedures and policies with team members Ensure adherence to established policies and procedures Process check-in and check-out, verify billing, create reservations, and process special requests Knowledge of hotel property and local attractions to assist guests as needed Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel Comply with Federal & State Labor laws Ensure that all complaints regarding service and accommodations are investigated and resolved Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results Balance cost controls with exceptional guest service and associate satisfaction Maintain STRICT key controls Requirements: Two-year college degree or equivalent hospitality experience (at least one year front desk supervisory experience) Prior brand experience highly preferred Exceptional Customer Service skills Outgoing and engaging personality Cash handling experience Strong Leader of people Intermediate to advanced computer skills, familiar with common computer software A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotelxc2xa0 Excellent English communication skills and ability to read, write and speak fluently Ability for continuous movement, and occasionally, lift or move up to 20 pounds xc2xa0 Our Company MCR is thexc2xa03rd-largest hotel owner-operatorxc2xa0in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has axc2xa0$5.0 billion portfolioxc2xa0ofxc2xa0148 premium-branded hotelsxc2xa0containing more than 22,000 guestrooms acrossxc2xa037 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was namedxc2xa0one ofxc2xa0Fast Company’s 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of thexc2xa0Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of thexc2xa0Hilton Legacy Award for Top Performer. For the TWA Hotel at New York’s JFK Airport, MCR won thexc2xa0Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What’s in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Other details Job Family Hotels Pay Type Hourly Min Hiring Rate $21.50 Max Hiring Rate $23.50 Job Start Date Monday, February 19, 2024 Apply Now