Front Desk Supervisor (2nd Shift)

Mt. Olympus Resort in Wisconsin Dells is hiring for Front Desk Supervisor! Join our team today. Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred. The successful candidate is likely to have a passion for customer service and leadership.xc2xa0Job type: Full-timeSchedule:xc2xa03:00 p.m. xe2x80x93 11:00 p.m.*, including weekends and holidays.*These hours may vary slightly based on hotel occupancy and department need.Duties and Responsibilities:Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.Ensure reservation department and Front Desk and/or Reservation agent staff are constantly aware of availability and occupancyResponds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letterFront Desk Supervisor Qualifications:Must have supervisory/management experienceSet reasonable customer satisfaction goalsOpen to work in a high paced environmentExceptional oral and written communicationMust be able to handle customer complaints and concernsMust be familiar with Microsoft Office and Google DocsAble to multitaskMust always bring a smile to work.Must be able to maintain and present a professional appearance at all times.A professional attitude is required at all times, handle pressure with poise and finesse.Must possess excellent time management skills and be on time for work.Must be a team player and able to provide superior customer service.Must be able to work weekends and Holidaysxc2xa0What We Offer:On Demand Pay- Get Paid the Same Day you Work!Fun and Exciting Work Environment!FREE Waterpark Park & Theme Park Passes (based on resort occupancy)Full Time, Part Time and Seasonal PositionsEmployee discounts on hotel rooms, retail and foodCompany-wide outingsFull Time Employees are Eligible for Benefits:Health Insurance, Dental Insurance, Vision Insurance, xc2xa0FSA Health & FSA Dependent Care after 60 Days of Employment401K and Paid Time Off after 1 Year of EmploymentFor more information about our property, visit our website: https://www.mtolympuspark.com/xc2xa0Powered by JazzHRdAkGbhYilY