Front Desk Supervisor

General Summary of Job DutiesAt Hyatt Place Silverton Village in partnership with Silverton Casino, LLC, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Front Desk Supervisor should possess a minimum of one year previous hotel experience, excellent verbal/written communication skills, as well as basic computer skills. Food and Beverage cost control experience is helpful. Open availability based upon the operational need xe2x80x93 will vary weekly but may include nights, weekends, holidays and possibly overnight.Principle Responsibilities and DutiesExperience and a thorough understanding of Front Office operations.Other duties include resolving guest complaints or inquiries, general office duties, etc.First contact for guest concerns – Each hotel to set specific options for service recovery.A true desire to satisfy the needs of others in a fast paced environment.Refined verbal and written communication skills.Ability to stand for long periods of time.Training of all new Gallery Hosts.Conduct huddles to ensure clear communication of the daysxe2x80x99 events to all Gallery Hosts.Food & Beverage inventory and orderingOversee FIFO (first in/first out) process with Food & BeverageConduct property tours for new hires and clients as necessary to assist the Sales departmentOversee group reservations to ensure that they are pre-assigned and pre-keyedInitiate boards for Housekeeping in the morning.Ability to stand for long periods of time.Walk through of public areas and kitchen with follow up report/checklist to managementResponsible for overseeing proper meeting room set up/tear down for internal and external clientsInventory control of Gallery Host Stand supplies and kitchen suppliesGeneral Job Responsibilities and DutiesTo perform the job successfully, an individual should demonstrate the following Silverton Values:Character xe2x80x93 Always do the right thing and treat everyone with dignity and respect.Care xe2x80x93 Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community.Excellence- Challenge acceptable and be exceptional.Collaboration xe2x80x93 Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.Courage xe2x80x93 Champion today for a better tomorrow.Skills, Education & Other RequirementsHigh School Diploma or GEDOne year hotel experience preferably at Hyatt PlaceCompletion of all First Place Training ModulesSchedule flexibility – must be able to work any shiftOutstanding customer service skillsAbility to work well with other team membersA desire and the ability to grow into a management role is preferredRequired Work CardsIdentification that establishes identityIdentification that establishes the right to work in the United StatesPossession of /or ability to possess a Health cardMachinery, Work Equipment, Programs, Software, Hardware UsedRegular use of a computer and different software programs.Basic math and spelling skills.Ability to demonstrate good organizational skills.This position requires sufficient experience, education and job knowledge to meet current business needsContinuous movement, and occasionally, you will have to lift or move up to 20 pounds.DISCLAIMERThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.