Front Desk Receptionist – Medical

Front Desk Receptionist – MedicalDepartment: MedicalReports to:xc2xa0 Health Center SupervisorStatus: Full-StatusFLSA: Non-Exemptxc2xa0xc2xa0Organization InformationWellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, wexe2x80x99ve committed ourselves to finding solutions for our communityxe2x80x99s health and wellbeing to achieve regional health through high quality comprehensive care.xc2xa0Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. xc2xa0We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.xc2xa0We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. Wexe2x80x99re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.xc2xa0Position SummaryThe Front Desk Receptionist supports patient centered care by collecting important data, reviewing patientxe2x80x99s insurance status and providing first line customer service to ensure patients have appropriate access to our full range of quality medical, dental, mental and behavior health services with competence and compassion.xc2xa0The Front Desk Receptionist is also responsible for collecting processing patient registrations, patient reminder calls, posting payments, scrubbing and completing billing batches on a daily basis, maintaining effective communication about billing related matters with health center staff and billing staff, including management.xc2xa0Required Qualifications Health Center experience preferred.High School Diploma or equivalent required; Some college preferred.One(1) year experience as an administrative assistant OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.Experience with billing and insurance preferred.Knowledge of medical terminology.Strong administrative skills with attention to detail.Ability to use standard office equipment including phone, fax, copier.Computer (PC) literate in Microsoft Word, Excel, Power point, Outlook email and database software.Team player and service oriented with excellent interpersonal skills.Current CPR or CPR/AED certification.Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.Fluency in additional languages preferred.Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.Assist and support the Center/Department/Program to meet standards of High Reliability.Must have valid driverxe2x80x99s license and insurable driving record.xc2xa0Essential Responsibilities Greet patients and visitors, answer questions and provide assistance and directions as necessary.Provide intake activities and update records which will include and not limited to processing and maintaining client files, daily charts preparation and purging files.Utilize EHR system to schedule new and follow-up appointments for our patientsPrepare, process and maintain up to date client files which may include preparing daily charts and purging files.Provide general administrative support (i.e. typing, filing, etc.) to supervisor and department.Maintain office and lobby appearance on a daily basis, ensuring a welcoming and quiet environment.Provide general mail and fax service for all departments.Performing opening and/or closing duties.Process billing fees and payments.Travel when necessary to support operational needs.Other duties as assigned.xc2xa0BenefitsSuccessful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.xc2xa0Paid bereavement and jury duty leave11 paid holidays per yearPaid time offPaid sick leaveFlexible Spending ProgramCompany paid malpractice insurance for all providersProfessional development hours offered annuallyxc2xa0Physical Demands and Work EnvironmentThe work environment is characteristic of a medical clinic environment.xc2xa0 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.xc2xa0xc2xa0 The employee must also possess hearing and speech to communicate in person and over the phone.xc2xa0 The noise level in the work environment is usually quiet.xc2xa0The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the clientxe2x80x99s use of alcohol and drugs, and the lack of personal care.xc2xa0 The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.xc2xa0WellSpace Health is committed to the principles of equal employment.xc2xa0 We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.xc2xa0 It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.xc2xa0 WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.xc2xa0Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WellSpace Health is an Equal Opportunity Employer