Front Desk Receptionist

Meadow Wood Animal Hospital View Company Profile

JOB DESCRIPTIONRECPTIONIST _INTRODUCTION__ _ The purpose of this position is to serve as receptionist at the Meadow Wood Animal Hospital, to perform record keeping duties, to perform clerical duties related to patient care and treatment, and to provide miscellaneous support to the Office Manager and the health care team. These service functions include, but are not limited to, reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail service. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital. _PRIMARY JOB RESPONSIBILITIES__ _ Provide friendly, quality client care to the patients and clients of Meadow Wood Animal Hospital. Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. The routine calls include those seeking information about veterinary services (xe2x80x9ctelephone shoppersxe2x80x9d). Provide knowledgeable sub-professional advice concerning the care and treatment of animals. Follow established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations and/or tests are current. Recommend update of necessary immunizations and/or tests to clients when applicable. Schedule appointments, obtaining all necessary data concerning the patient and owner. Prepare all required forms in advance when possible.Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clientsxe2x80x99 arrival. Complete required forms such as new client form, patient visit form, client report, consent forms, estimates, payment agreements, etc and obtain all necessary information. Check clients in – Greet clients in a professional, friendly, hospitable manner. Discharge patients. Review charts of patients being discharged from the clinic for completeness of information, make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system. Present clients with medications, instruction. Assure that all financial obligations are met by owners. Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, run end of day transactions. Perform over-the-counter selling of specialty merchandise comprised of pet grooming aids and sundry veterinary items. Exercise a technical knowledge of products sold and demonstrate salesmanship abilities. Explain and demonstrate products, answer questions concerning products purchase/ use. Fill veterinary prescriptions with appropriate medication; provide routine instructions to owners concerning Rx for medications. Collect lab specimens from pet owners, match patient record to the sample and submit samples to veterinary technician or nurse. Assist in the updating of client files; prepare and mail thank you cards and xe2x80x9cwelcome aboardxe2x80x9d cards, reminders. Follow-up with clients when clinic records indicate no recent visits. As required, enter data into the computer system, retrieve and modify computerized records. The practice management software includes, but is not limited to, such areas as reminder list of patients for periodic notifications, receipt and/or invoicing to update medical/financial records; accounting to include the general ledger, accounts payable, accounts receivable, billing and aging of accounts, income distribution, inventory control, client records, pet records, medical Job Description xe2x80x93 Receptionist Page 1 of 4 Meadow Wood Animal Hospital1Q xe2x80x93 2011 / VMC, Inc. JOB DESCRIPTIONRECPTIONIST records, payroll; word processing to produce letters for general correspondence and special mailings to clients, etc. Job Description xe2x80x93 Receptionist Page 2 of 4 Meadow Wood Animal Hospital1Q xe2x80x93 2011 / VMC, Inc. Perform a variety of clerical duties, receiving, sorting, distributing mail, sending out mailings, cleaning, organizing reception area, type memos, correspondence, reports and other documents.Assist in the ordering, receiving, stocking and distribution of supplies. Work well with all employees and ensure that your actions support the hospital, the doctors, and the practice philosophy. Perform other duties as assigned. _CONTROLS OVER WORK__ _ The receptionist works under the direct supervision of Connie Brown and Laura Rees, who will indicate general assignments, limitations and priorities. Recurring assignments are performed independently. Deviations or unfamiliar situations are referred to the supervisor. Completed work is reviewed for technical accuracy and compliance with established procedures. _SKILLS AND KNOWLEDGE__ _ xefx82xb7 Possession of strong organizational skills.xefx82xb7 Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills. xefx82xb7 Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patientxe2x80x99s condition, and compiling and submitting data on patients treated. xefx82xb7 Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric or subject matter headings. xefx82xb7 Requires strong client service skills. Personal contacts are with pet owners affected by a variety of problems, visitors and other healthcare team members. Considerable tact and diplomacy is required. Must accurately relay ownerxe2x80x99s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s). Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar xefx82xb7 Ability to work independently on assigned tasks as well as to accept direction on given assignments. xefx82xb7 Knowledge of computers and relevant software applications including MS Office (Word) PHYSICAL EFFORT The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. xefx82xb7 Frequently position self and move about the reception area to file, use office machinery such as fax machines and computer, assist clients with merchandise. xefx82xb7 Frequently transports inventory to stock shelves. Frequently handling 30 pounds and occasionally handling 50 pounds. xefx82xb7 Often transports patients to weigh on scales.xefx82xb7 Frequently required to communicate with clients, team members and associates. Must be able to exchange accurate information. WORK ENVIRONMENT While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; Job Description xe2x80x93 Receptionist Page 3 of 4 Meadow Wood Animal Hospital1Q xe2x80x93 2011 / VMC, Inc. exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases. Note: When duties and responsibilities change, job description will be reviewed and subject to changes of business necessity. Job Description xe2x80x93 Receptionist Page 4 of 4 Meadow Wood Animal Hospital1Q xe2x80x93 2011 / VMC, Inc. Typical end time: 5PM Typical start time: 8AM This Job Is: A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more Open to applicants who do not have a college diploma Work Remotely No Job Type: Full-time Experience: Customer Service: 1 year (Required) Work Location: In person

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