Front Desk Receptionist

Upper Cervical Spine Care is a boutique chiropractic office that specializes in upper cervical care based in Koreatown, Los Angeles, CA. We are a specialist of the upper neck and our unique approach to health care sets our practice apart from traditional chiropractic or other healthcare offices. Our patients get amazing health recovery results which provides an uplifting, positive and hopeful environment for healing. Located in the central hub of Koreatown Los Angeles on Wilshire Blvd surrounded by many shops, cafes, restaurants and busy businesses – we often hear that our office is a respite & refuge in the midst of the busy city.A female doctor owned private practice. We are professional, customer-centric and supportive.Our work environment includes:On-the-job trainingClean, neat office settingA calming and wonderful healing environment with happy patientsGrowth opportunities as the practice is in the process of growthJob Description:The front desk receptionist is the face of our office. We recognize this role has a rather large impact on the practice so we acknowledge, respect and value this position as much as any other role in our office. We take good care of our staff. We’re searching for a positive team member to take on this responsibility.Represent the office professionally and competently as the first point of contact for prospective, new and existing patients in all modes of communication (in-person, via phone and via electronic contact)Answer phone and emailsGreet, welcome and direct patients with professional serviceManage patient treatment plans and communicate progress with patients and doctor as neededCheck patients in and out for appointmentsTake patients through intake process from completing forms, scheduling, escorting to rooms, and processing paymentsLearn and utilize the Electronic Health Record (EHR) system to perform dutiesOversee and manage patient flowRespond to requests for records and perform other administrative and clerical dutiesMaintain positive relationships with patients & staffPerform opening and closing duties to prepare officeAssist the chiropractor or other staff as neededExpected Direction for the Right Candidate:*Looking for immediate start availability.The new team member will work on Monday, Tuesday and Wednesdays. Days and hours to be added with flexibility within the next year as the office is in growth transition.There will be opportunities to advance if the team member is interested in taking on additional responsibility. Opportunity for promotion to Office Manager or Chiropractic Assistant. The new team member will join the office in our growth as the office is pending a re-location and additional doctors in the upcoming year.