Front Desk / Guest Service Representative

DescriptionPOSITION OVERVIEW: As our Front Desk Representative, you are the first line interaction with our guests, whether that is on the phone making reservations, in-person checking in our guests, or resolving guest issues and special requests. You represent the Resort to our guests throughout all stages of their stay by working with all resort employees to ensure every guest experiences superior customer care. This position has a direct impact on the overall experience and positive memories our guests have of their time with us. All tasks and interactions are done in a way that upholds the company’s mission, vision, and values.QUALIFICATIONSHigh School Diploma or equivalent preferredExcellent communication and interpersonal skillsPrevious customer service experience requiredAbility to work independently and work as part of a teamComputer aptitude, experience with outlook, office and Maestro a plusAbility to understand and follow company procedures related to guest safety and privacyAbility to move throughout the hotel and stand for extended periodsAble to work a variety of shifts nights, weekends and holidaysExcellent people skills and an energetic personalityESSENTIAL FUNCTIONSWelcome guests in a warm, friendly, prompt and positive mannerEffectively use and manage a multi-line phone systemCheck-in and check-out guests, verify billing and process payments, create reservations, and address any special requestsProvide guests information on the Inn and resort amenities and hours of operation, answer questions about local attractions, and provide proper directionsCoordinate room status updates with housekeeping by notification of all check-outs, late check-outs, early check-ins, and special requestsDrive sales and maximizes revenue by up-selling rooms and amenitiesMaintain a friendly, cheerful, and courteous demeanor at all timesFollow company procedures for handling cash and processing financial transactionsFollow company procedures in maintain guest privacy and safetyBe prepared to follow emergency notification procedures and guest communications in a calm, organized mannerManage and resolve guest concerns and complaints in a professional, courteous mannerBalance paperwork at shift endWork as a team player in meeting guests needs, and actively contribute to the efforts of other departments when necessaryOther duties as requested and assigned by your managerUphold the company’s Mission/Vision/ValuesTHIS SHIFT IS SUN-TUE 3PM – 11PMPAY RANGE$16.28 – $17.50/HRBENEFITSResort discounts: free golf, discounts for accommodations, dining and marina rentalsCareer Growth OpportunitiesTraining and DevelopmentRetirement 401(k) Plan plus matchSick Leave Pay