Front Desk Associate (ASC)

Company OverviewOcular Partners is a busy well-established, progressivexc2xa0 physician group specializing in comprehensive eye care services.xc2xa0 We have a robust practice, with dozens of bright, qualified employees who help us deliver the best service and patient care in our medical specialty.xc2xa0Our employees are an integral part of the experience at Ocular Partners. Not only are we committed to serving our patients, but we also have a culture of servant leadership and collaboration that supports each team member’s personal and professional development.Position SummaryThe Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the surgery center. The Front Office Associate may answer multiple phone lines, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.Responsibilities Displays high level of professionalism and gives superb customer service Obtains and reviews patient demographic and insurance information for accuracy Verifies insurance and collects copays, co-insurance, and outstanding balances Ensures all patient intake forms are signed and complete Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax Schedules appointments Processes medical record requests per policies and procedures Coordinates with Surgical Staff to ensure optimal patient experienceQualificationsEducation: High School Diploma or Equivalent Certificate xc2xa0Required Skills: Minimum 2 years of experience in a medical office/health care setting Minimum 2 years of health care insurance experience Strong computer knowledge and skills with a minimum typing speed of 30 WPM Strong desire to assist others and provide excellent customer service Must be highly dependable and organized Outstanding interpersonal skills An impeccably clean, polished, professional image The ability to learn quickly, retain training, problem solve and think independently xc2xa0Preferred Skills: Understanding of medical terminologyCompany BenefitsWe offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO PackageWe also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Employment Type: FULL_TIME