Front Desk Associate

Who We Are: Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!Perks and Benefits:Direct career growth path to Management positions (Asst. Manager, Manager) and additional optionsCompetitive hourly base pay, plus tips; sales bonusesTotal Compensation – $23-27/hr. Base pay is $18.00 – $21.00 an hour. Can expect $5.00-$6.00 additional per hour based on tips and commissions incentives. *Opportunity for base pay increase/raise after 3 months of employment, contingent on performance*Merit-based pay increasesComplimentary service membershipAbout the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.This position requires:Sales experience and confidence (membership sales are highly valued!) Customer service experience (retail, restaurant)Computer/ Technology proficiencyA passion for dogs and dog health & wellness!Reliable transportation Willingness to work in a smoke-free environment Who We Are Looking For:We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!Tasks:Drive membership sales through health and wellness educationDrive key performance indicators – average ticket price and rebook ratio – through memberships, serviceadd-ons, and retail salesDevelop membership leads; Follow up with potential membersAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage cash drawer – responsible for daily cash handlingManage customer expectations; Resolve customer concerns; Retain membershipsAdhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentablePerform other tasks and duties as assigned by the Scenter Manager Skills and Abilities:Confidence in selling services and productsAbility to connect with customers (both canine and human!) and provide outstanding customer serviceAbility to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Independently solve problems using Scenthound values and culture as a guideAttention to detailTime-management; Scheduling appointments efficientlyAccountability; hold oneself and others to Scenthound standards Compensation: $23.00 – $27.00 per hour