Dental Front Desk

Join the Queen City Dentistry family, where we’re all about smiles and making every dental visit a breeze. We’re looking for a friendly and organized Dental Front Desk Staff to be the face of our clinic. If you’re a people person, love keeping things organized, and want to be part of a fantastic team, we want to meet you!Job Summary: As a key member of our dental family, the Dental Front Desk Staff will play a crucial role in creating a positive and welcoming experience for our patients. You’ll be the first point of contact for patients, handling appointments, inquiries, and ensuring the smooth flow of daily operations at the front desk.Responsibilities:Patient Welcoming:Greet and assist patients with a warm and friendly demeanor.Handle patient check-ins and registrations, ensuring accurate and up-to-date information.Appointment Scheduling:Schedule and confirm patient appointments.Coordinate with clinical staff to manage the schedule efficiently.Phone Pro:Answer and direct incoming calls, addressing patient inquiries and scheduling needs.Relay messages accurately and promptly to the appropriate staff members.Paperwork:Assist patients with necessary forms and paperwork, ensuring completeness and accuracy.Maintain organized patient records and update information as needed.Billing Buddy:Process patient payments and provide information on billing inquiries.Work closely with the dental office manager on financial transactions and insurance-related matters.Information Hub:Provide information about dental services, procedures, and general practice policies to patients.Keep the waiting area tidy and stocked with informational materials.Problem-Solving Pro:Handle patient concerns and issues with a customer-focused mindset.Collaborate with the dental team to resolve scheduling conflicts and address patient needs.Qualifications:Previous experience in a front desk or customer service role, preferably in a healthcare or dental setting.Excellent interpersonal and communication skills.Strong organizational abilities with attention to detail.Proficiency in using computer systems and dental office software (Dentrix).Ability to handle a fast-paced environment and prioritize tasks effectively.