Service Desk Level 2 Engineer

  • Part Time, Full Time, Locum Tenens/Traveling, Remote
  • Oak Brook, IL

Fulton May Solutions View Company Profile

IT Service Desk opportunity for a top technical and customer service driven IT professional whoxe2x80x99d like to make a big impact in our organization.Wexe2x80x99re looking for a self-motivated service desk engineer who exhibits honesty, integrity, and humility, and who is a team player with great technical and customer service skills.Wexe2x80x99re a fast-growing company that is flexible and fun and believe that our culture and our people are of the utmost importance. Fulton May values our employees that live in the Chicagoland area with a work/life balance, and as a result our Service Desk Team members work from home 2 days a week.You must be capable of addressing support calls and handling IT issues. The position is full time and salaried and you will be an important piece to help us support the needs of our clients and IT engineering staff. If youxe2x80x99re someone who gives 100% effort every day, and someone whoxe2x80x99d like to grow and be part of the Fulton May family, letxe2x80x99s chat.Some of the responsibilities will be as follows:Answer support calls and provide clients with remote supportTroubleshoot desktopsTroubleshoot networksInstall operating system, software, and updatesRemove virusesInstall antivirus / edr softwareCommunicate issues with appropriate engineersWork alongside Senior Engineer team to troubleshootSkills/Qualifications Wanted:Relevant experience required in the IT industryManaged Services experience a BIG PLUSMicrosoft Technologies (Windows 10, Server 2012, 2016, 2019)Experience with Active DirectoryExperience with Cloud or Microsoft Office 365 and Google environments is a plusExperience with PSA or RMM SolutionSelf-motivated with excellent time management skills and punctuality.Exceptional oral and written communication skillsEntrepreneurial spirit and ability to multi-task with solid analytical and problem-solving skillsPatience with people and the ability to help train end usersWhy Fulton May Solutions?Onsite training and ongoing career developmentSignificant advancement opportunities for outstanding performersGreat Benefits!Health Insurance Plans with employer participationDental plans401K with employer match participationWork from home 2 days a week15 days of PTO for new employees from the startShort and Long Term Disability coverage paid for 100% by employerLife Insurance coverage paid for 100% by employerGreat Perks!Company Team LunchesAnd more!

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