Medical Receptionist Team Lead

Job Details Level: xc2xa0xc2xa0xc2xa0Experienced Job Location: xc2xa0xc2xa0xc2xa0CMC Lodi Vine Pediatrics – Lodi, CA Education Level: xc2xa0xc2xa0xc2xa0High School Salary Range: xc2xa0xc2xa0xc2xa0$20.50 – $23.63 Hourly Job Category: xc2xa0xc2xa0xc2xa0Health Care DescriptionPOSITION SUMMARY:The Medical Receptionist Team Leader is responsible for assisting the Center Manager with the management of patient appointing services and day-to-day reception functions at the assigned facility. The Medical Receptionist Team Leader is responsible for leading and supervising Medical Receptionists in an enthusiastic and positive manner by providing guidance in regards to medical receptionists operations. The Medical Receptionist Team Leader reports to the Center Manager.QualificationsMINIMUM REQUIREMENTS:*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 High school diploma or equivalent *xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Two years of direct experience in a health care setting in a front office capacity *xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Electronic Health Records knowledge*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Ability to communicate effectively in English; verbal and written *xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Ability to type 35 wpm and perform data entry; applixc2xadcant to provide typing certificate*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Valid California driver’s license, proof of insurance and personal transportationxc2xa0xc2xa0SPECIFIC DUTIES:*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Assists with interviews for front desk positions with Center Manager.*xc2xa0 xc2xa0 xc2xa0 xc2xa0Schedules and assigns specific duties to medical recepxc2xadtion staff performing daily functions in reception, medical records, cashiering andxc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0outreach, e.g., CHDP tracking, release of records tracking, mail, etc., and monitor consistency and completion. *xc2xa0 xc2xa0 xc2xa0 xc2xa0 Responsible for updating, educating and auditing staff to all changes in policies and procedures, coordinated with the Center Manager*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Assists to identify Medical Assistants performance to assist Center Manager with completion of performance evaluations. * xc2xa0xc2xa0 xc2xa0 xc2xa0 Identifies employee behavior and/or performance issues. When necessary, seeks Center Manager and/or Human Resources assistance toxc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 address the behavior and/or performance issue. *xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Responsible for auditing all deposits for accuracy*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Participates in orientation and training of medical receptionist, e.g., screening techniques to determine patient eligibility for services*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Attends monthly update meetings in Stockton with other team leadersxc2xad*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Assists in the management of patient appointing servicxc2xades and day-to-day receptionist responsibilities*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Assists reception staff with patient problems, e.g., insurance, scheduling, etc.*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Reviews time cards independently or in conjunction with Clinic Manager*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Functions as a medical receptionist when staffing is low or patients are backed up*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Registers patients of all age groups.xc2xa0 Inputs data and verifies registration and screens patients of all age groups for payment source andxc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 special program eligibility*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Maintains appointment system*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Calls patients of all age groups day before appointments and does mail reminders*xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 Answers telephone, screens and routes calls appropriately, takes messages, and provides information, effectively and efficiently*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Contacts new enrollees of all age groups under various health plans to set up initial appointments*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Updates, corrects, and clears clinic route slips*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Opens and closes clinic buildings as required*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Accepts payments over the counter, fills out receipts and balances cash at end of day*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Pulls positive labs and obtains medical chart for review by provider*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Maintains medical records.xc2xa0 Files reports in a timely manner; follows check out procedures for medical records; maintains confidentialityxc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 of medical records*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Coordinates the referral of patients and the appropriate follow-up of referrals as directed by the nursing and clinician staff*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Handles patient complaints*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Opens, sorts, and distributes mail*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Processes requests for medical records*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Participates in meetings as required*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Performs other duties as assignedxc2xa0PERFORMANCE REQUIREMENTS:xc2xa0Knowledge, Skills and Abilities*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Knowledge of business office procedures*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Knowledge of office management techniques and practices*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Knowledge of organizational policies, procedures and systems*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Knowledge of grammar, spelling, and punctuation to type patient information*xc2xa0 xc2xa0 xc2xa0Knowledge of inventory and purchasing techniques and procedures*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Knowledge of equipment functions and ability to seek assistance with repair of equipment*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Knowledge of third-party payer procedures in a managed care environment*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Skill in dealing with clients/customers in a positive and courteous manner*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Skill in operating computer, photocopy and facsimxc2xadile (FAX) machines*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Skill in greeting patients and answering the telephone in a pleasant and helpful manner*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Ability to communicate clearly*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Ability to sort and file materials correctly by alphabetic or numeric systems*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Ability to maintain inventory of reception supxc2xadplies*xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Ability to establish and maintain effective working relationships with patients, employees, and the public*xc2xa0 xc2xa0 xc2xa0Listens skillfully and displays a willingness and ability to acknowledge the needs, expectations and values of others through the use ofxc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0reflective listening and empathy conveyance.xc2xa0 Responds to needs in ways that are helpful and beyond expectation.*xc2xa0 xc2xa0 xc2xa0Communicates effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling with everyxc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0interaction.*xc2xa0xc2xa0xc2xa0Ability to provide excellent customer service that is reflective of a culture that values trust and respect. xc2xa0xc2xa0TYPICAL PHYSICAL DEMANDS:Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.xc2xa0 Occasionally lifting files or paper weighing up to 35 pounds.xc2xa0 Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate a calculator, telephone, copier, xc2xa0and other such office equipment as necessary.xc2xa0 Vision must be correctable to 20/40 and hearing must be in the normal range for telephone contacts.xc2xa0 It is necessary to view and type on computer screens for long periods and to work in an environment which can be stressful.xc2xa0TYPICAL WORKING CONDITIONS:Work performed in reception, medical records, and cashier areas.xc2xa0 Involves frequent contact with patients.xc2xa0 Work may be stressful at times.xc2xa0 Interaction with others is constant and interruptive. xc2xa0Contact involves dealing with sick people.xc2xa0 Frequent exposure to communicable diseases, toxic substances and other conditions common to a clinic environxc2xadment.