Mercy Medical Center View Company Profile
Job Summary: The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. Job Responsibilities: The Patient Service Associate is responsible for all front desk operations under the direction of the Practice Manager, which include but are not limited to: Scheduling patients Answering phones Scanning medical records Triage patient phone calls for severity/importance Collection of insurance information and verification or benefits Charge entry Payment posting. Job Requirements: Education: High School Diploma or GED Experience: A minimum of one year experience is preferred in a medical office/physician practice. Bariatric office experience preferred. Adapt to the changing needs of the organization, its patients and the market. Actively contribute to a positive, congenial working environment. Actively contribute to enhancing patient experience. Must be able to read, write, and speak the English language in an understandable manner. Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public. Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees. Must be able to follow written and oral instructions.