Front Desk Receptionist

Front Desk ReceptionistJob Description, Responsibilities, Standards and QualificationsThe individual who fills the position of Recovery Services Front Desk Receptionist will demonstrate that he or she is capable of carrying-out the following roles and responsibilities:Core Functions – Duties and Responsibilities:Schedule client appointments using the Kipu Electronic Medical Records System and Reminder Call systems. Answer phones in a professional manner, and route calls as necessary.Conduct new client phone intakes including performing insurance checks on all clients.Conduct insurance authorizations and verifications. Review continued insurance eligibility on a monthly basis for all active Outpatient Treatment participants to ensure that insurance remains in good-standing.Collect necessary co-pays and payments for services rendered and posting in accounts utilizing CollaborateMD.Oversee new client preadmit and admission documentation and completing all necessary data entry.Complete client facesheet creation and BHTeds Discharge documentation in SWMBH Smartcare system.Serve as the designated Safety Officer and is responsible for the overall clinical office environmentxe2x80x99s safety and security. Schedule, initiate, evaluate and document monthly safety and security walk throughs, quarterly emergency response drills and annual Environment of Care Plan and Environment Proactive Suicide and Ligature Risk Assessment evaluations. Serve on the Safety and Security Committee.Develop and implement office policies by setting up procedures and standards to guide the operations of the office. Partner with HR to maintain office policies as necessary.Develop and maintain filing system including electronic health records and manual filing systems.Carrying out administrative duties such as data entry, filing, typing, copying, binding, scanning, etc.Maintain office equipment, including computers, copy/ fax machines. Evaluate new equipment and techniques. Coordinate repairs to office equipment.Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands.Manage contract and price negotiation with office vendors and service providers.Maintain office supplies by monitoring inventory and ordering supplies with focus on anticipating supply needs for all departments and verifying receipt for supplies.Keep a safe and clean reception area by complying with procedures, rules and regulations. Ensure reception area is tidy and presentable, with all necessary supplies including bathrooms and coffee station.Participate actively in the planning and execution of company events. Coordinate office procedures, annual agency events and trainings.All other duties as assigned.Core Competencies:Ability to analyze and revise operating practices to improve efficiency.Detail oriented with excellent time management skills and ability to multi-task and prioritize work.Superior organizational skills and dedication to completing projects in a timely manner.Ability to handle sensitive information in a confidential manner.Ability to provide services in a recovery-based, person-centered and culturally competent manner.Work collaboratively with other team members including working collaboratively with persons providing peer support.Possess skills to establish effective relationships with clients diagnosed with substance use disorders and/or mental illnesses.Participates in staff and program meetings, staff training activities and continuing education opportunities.Demonstrate adherence to accepted ethical and behavioral standards of conduct.Minimum Qualifications and Education Requirements: At least 1 yearsxe2x80x99 proven work experience as receptionist, office management, administrative assistant, or similar role.Experience with insurance verification Must possess a valid driverxe2x80x99s license in the State of Michigan.Must have reliable transportation and current vehicle insurance.Must undergo a Criminal Background Check and be eligible to work under the SWMBH Criminal History Screening Policy or obtain a Criminal Background Waiver.Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.Additional Qualification:Lived Experience with a substance use disorder and be active in personal recovery is desirable.Experience in working with persons who are recovering from a Substance Use Disorder is desirable.Employment Conditions:This is a full-time, salaried position. This position requires daytime hours with additional occasional evening, weekend and overnight hours.Annual driving record, drug screening and criminal record background checks required.Undergo required trainings upon hire and additional trainings and continuing education as required to maintain state licensure.Benefits:100% employer provided health insurance100% employer provided dental insurance100% employer provided vision insurancePaid time offBereavement leaveSalary: $18-$20 per hourE04JI800c9qv4064w9p